We use truck mounted hot water extraction as our cleaning method. This process is recommended as the best way to get carpets cleaned by the IICRC and Carpet Manufacturers.

• Choosing a carpet cleaner based on low price

Some cleaners offer a cheap price; then, once they are in your home or office, they pressure you into buying add-ons. Professional carpet cleaning is not as cheap as some unethical cleaners would like you to believe. Low price could also mean the cleaner has cheap equipment or untrained personnel who won’t do a good job.

• Not getting input or referrals from people you know and trust

Any cleaner can say anything about his past jobs. Sadly, some of what he says may not be true. So first, ask friends to recommend cleaners they’ve been happy with. Another option is to get references from the cleaner and check with them to see if the work was done to their satisfaction.

• Choosing a cleaner that does not offer a money-back guarantee

Every cleaning company should be fully accountable for its work. If you aren’t pleased with the job in every way, you shouldn’t have to pay for it, period. Not all cleaners offer a guarantee. Or, if they do, the guarantee may be “limited”. Ask the cleaner if he offers a money-back guarantee and then make sure he includes his guarantee on his written quotation.